ChinaGoodGoods.com Return Policy
Please review these policies carefully as they are the terms of sale that govern your purchases at ChinaGoodGoods.com (hereinafter known as CGG). They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at CGG constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
1 General Returns
1.1 Return Defective Item
If a product has quality problems (physical damages and damages caused by incorrect usage excluded) within 30 days of customers receiving it, CGG will be responsible for exchanging it or returning a full refund.
In this case, Customer may mail the products back to us. Full refund or replacement plus shipping cost reimbursement will be issued to you upon receipt of shipping proof (available tracking number or a screen shot of shipping receipt).
Return the item(s) by ordinary mail (the cheapest way) with tracking number to the nearest Product Drop Off Box (see details below); If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.
The return shipping fee is less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS department for further confirmation.
All customers should contact us by Customer Service Express before returning any products, furthermore, please kindly provide us with proofs as below:
● Photos of the front and back of the packaging envelope or box
● Photo, video, screenshot, or description of the defective item
● Photo, video, screenshot, or description of the defect or defective area
1.2 Return Incorrect Item Received
If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide us the picture proof of the error.
If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you returned is in the original package and the merchandise is in the same condition.
For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.
After receiving the incorrect product, please kindly provide us with proofs as below:
● The photos or video of the incorrect item(s)
● The photos, video or screen shot showing the mal-function of the defective item(s)
1.3 Return Unsatisfied Products
If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 85% the full price (15% will be withheld to cover the shipping fee).
Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.
2 Particular Product Category Returns
If there is any conflict between General Returns and Particular Product Category Returns, Particular Product Category Returns shall prevail.
2.1 Return Policy For Bra And Underwear Items
As for personal hygiene, the bra and underwear items are not available for return excludes quality issue. (The quality problem has to be reported within 48 hours upon delivery, and the pictures clearly showing the defect is necessary). Any return because of unfit size or product not as expected is unaccepted. We will provide the accurate size as possible as we can, please be sure the size is suitable before making purchase.
